Dunkin’ begins US-wide delivery rollout

Dunkin' has partnered with online and mobile food-ordering and delivery marketplace Grubhub to roll out its Dunkin' Delivers service. As the first step in this launch, more than 400 Dunkin' restaurants throughout New York City's five boroughs will now offer delivery through Seamless, Grubhub's NY brand. “Keeping Americans energised with the coffee and food they crave, wherever and whenever they want, is what our guests expect from Dunkin'. By partnering with Grubhub, Dunkin' will be there for more people even when they're staying at home or are busy at work,” says Stephanie Meltzer-Paul, Vice President of Digital and Loyalty Marketing for Dunkin' United States. “We've collaborated closely with Grubhub to optimise the service in our initial testing, and we've been encouraged by the strong customer response. We are thrilled to launch Dunkin' Delivers in NY City today and look forward to working with Grubhub to expand the service in additional cities in the months ahead.” Read more:
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• Dunkin’ drops its Donuts Following the initial launch, Dunkin' and Grubhub will look to expand the Dunkin' Delivers service to restaurants throughout other US markets in the coming months, including Boston, Chicago, and Philadelphia. Using Seamless or Grubhub, people who live and work in NY City can have Dunkin' coffees, espresso drinks, cold brew, and frozen beverages, as well as donuts, breakfast sandwiches, and bagels delivered directly to them. To ensure an operationally tight experience, Grubhub has integrated into Dunkin's point-of-sale (POS) systems into its Dunkin’ orders. “Dunkin' is an iconic, beloved brand that has long been a daily ritual for millions of people. The chance to help Dunkin' extend their reach by bringing their signature coffees, donuts and more to Grubhub and Seamless customers marks an exciting moment for both of our companies,” says Seth Priebatsch, Head of Enterprise at Grubhub. “By deepening our relationship through our direct POS integration, we're able to create the most efficient process, ensuring that both in-store operations run smoothly and that customers get their favourites delivered in the fastest way possible.” Global Coffee Report has launched a LinkedIn Showcase page. Follow HERE for up-to-date news and analysis of the global coffee industry.

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