Franke Coffee Systems unveils touchless ordering app

Franke touchless ordering

With the new Franke Touchless ordering web application, customers can select and order a beverage from a coffee machine in a self-service area without having to touch any buttons or displays, using their own mobile phones.

Franke Coffee Systems says distance and caution are the current top priorities in all walks of life. This also applies to surfaces that are touched by a number of people, such as displays on coffee machines in self-service areas.

These must be cleaned and disinfected regularly, and Franke Coffee Systems says Franke Touchless errs on the side of caution, making sure that coffee lovers can order their beverage of choice without touching a machine.

The customer uses the mobile phone camera to scan a QR code on the fully automatic coffee machine touch screen. This opens the Franke web application on the customer’s own mobile phone, which displays the available coffee beverages.

The customer then selects a product and confirms their beverage order. All the customer needs to order safely and easily is a smartphone with a camera and an internet connection.

Franke Coffee Systems says this contactless ordering solution poses no issues when it comes to data protection law, either. Users do not need to register or install a specific app in order to use the Franke Touchless function, which means that users remain anonymous and leave no personal data behind.

Beverages can still be selected in the traditional way, using the touch screen, which functions in parallel with contactless operation.

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