Lavazza acquires vending fulfilment company in ‘service breakthrough’


Lavazza Professional has acquired the United Kingdom vending fulfilment company Fulfill from the Compass Group and renamed the business Lavazza Professional Operating Services.

Lavazza says the move is evidence of Lavazza Professional’s commitment to improving both its product portfolio and its customer services.

“We’re hugely excited to welcome a well-established, reputable and market-leading service provider to the Lavazza family,” says Ashley Weller, UK Market Director, Lavazza Professional.

“It represents a service breakthrough for our business, extending the scope of Lavazza Professional by allowing us to provide a ‘one-stop-shop’ solution for machines, drinks, snacks and servicing.

“We’ve been hugely appreciative of the excellent service that Fulfill have offered our customers for more than 20 years. With such a strong partnership already in place, it was a logical step for us to bring the operation into Lavazza Professional, when the opportunity arose.”

The transition, led by Ken MacIsaac, Business Effectiveness Director at Lavazza Professional, was carefully planned and managed by teams at both organisations.

“We’re incredibly pleased with how smoothly the transition has progressed, he says. “The changes have been well received within both businesses and we’re looking forward to unlocking the new opportunities that the future holds.”

Weller is confident that the combined reputation of both businesses will strengthen the presence of Lavazza Professional in the market.

“Vending is a business that’s all about convenience,” he says. “We believe that the vending service we offer should be every bit as easy and convenient for our customers, as enjoying a top-quality drink is for their consumers. Now we’re able to offer a fully managed service, ‘under one roof’, that’s designed to deliver market-leading SLAs, we’re another step closer to achieving that ambition.

“With Lavazza Professional Operating Services at our disposal, we can eliminate hassle, deliver exceptional service and partner with customers to deliver a solution that really works for their business now, and in the future.”

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