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Starbucks and Grubhub launch US delivery partnership

Starbucks and Grubhub have announced a partnership in the United States (US) to deliver Starbucks orders direct to customers’ doors.

Beginning in June, Starbucks Delivery with Grubhub will roll out to select markets in Pennsylvania, Colorado, and Illinois, with national availability anticipated in all 50 states across the US by August 2024.

According to the joint statement, Starbucks is the most searched merchant not yet available on Grubhub’s Marketplace.

“Customer demand to get Starbucks delivered continues to increase as evidenced by double-digit growth in the US delivery business this past quarter, indicating that our customers continue to want convenience in their everyday lives,” says Meg Mathes, Starbucks Vice President of Digital Experiences.

“Our new partnership with Grubhub will help fuel this growth by increasing availability of Starbucks products to Grubhub’s tens of millions of customers, via a leading delivery provider.”

Starbucks Delivery will be accessible through the Grubhub mobile app, available on iOS and Android devices, in addition to Grubhub.com.

The joint statement added that the two companies will ensure delivery is as quick as possible so customers can enjoy their Starbucks beverages and food promptly.

Customers can also track their orders through Grubhub from preparation to drop off.

“By joining forces with a beloved national brand like Starbucks, we’re offering customers more of what they want on Grubhub while strengthening our enterprise offering and growing our merchant supply in markets nationwide,” said Liz Bosone, Grubhub VP of Enterprise Partnerships.

“We’re proud to offer national and independent restaurants on our platform — a complementary duo — to give customers more choices and build loyalty.”

To ensure quality and assist with delivery, Starbucks has developed multiple packaging solutions, including two-cup to-go trays and improved shopper bags, which are used for delivery orders and enable drivers to easily transport multiple beverages at a time.

Customers can order most of the Starbucks menu, including seasonal beverages and food through Grubhub. Additionally, customers can customise their orders just as they would at Starbucks within the Grubhub app, including the ability to choose the amount of espresso shots, flavour, the type of milk, and espresso roasts.

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