Starbucks sued for too much ice in iced coffee

A woman from Chicago in the United States has brought a lawsuit against Starbucks for allegedly short changing its customers with an excess of ice in its iced drinks. According to the 29-page claim filed by Starbucks customer Stacey Pincus: “A Starbucks customer who orders a Venti cold drink receives only 14 fluid ounces of that drink – just over half the advertised amount, and just over half the amount for which they are paying.” The document goes on to state: “In essence, Starbucks is advertising the size of its cold drink cups on its menu, rather than the amount of fluid a customer will receive when they purchase a cold drink – and deceiving its customers in the process.” Starbucks has stated that the lawsuit is without merit. “Our customers understand and expect that ice is an essential component of any ‘iced’ beverage. If a customer is not satisfied with their beverage preparation, we will gladly remake it,” Jamie Riley, a spokesperson for Starbucks, told CNN.

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