Swedish coffee shop brand Espresso House is introducing a new organisational structure designed to simplify operations and strengthen support for its coffee shops across Europe.
With more than 500 coffee shops across Sweden, Norway, Finland, Denmark, and Germany, the new structure is designed to boost the company’s commitment to operational efficiency and consistent customer experiences. The changes will see the business’ five regional units be merged to form a more unified structure.
By aligning under a joint group structure, Espresso House says it aims to reduce complexity, improve decision-making, and bring leaders closer to the coffee shops and customers.
The brand also plans to empower its coffee shop managers with ownership, support, and recognition as the key to success in every shop, backed by leadership training, practical tools, and a commitment to continued growth and success.
“Our coffee shops are where the magic happens, and everything we do is designed to support the teams that serve our customers every day,” says Espresso House CEO Thomas Kelly.
“This new structure will help us focus even more on what truly matters – our people, great operations, and the customer experience.”
