To provide optimal support to customers when networking Schaerer coffee machines, Schaerer is aligning its digital range of consultation and solutions even more closely to customer requirements.
“While some are still at the very beginning of their digital journey and mostly just want to monitor the status and consumption data of the networked coffee machines, others are using the database to make their processes more productive or to create innovative business models,” says Irina Simon, Schaerer Digital Product Manager.
Schaerer’s digital services are geared towards three central requirements: gaining transparency, optimising business and creating innovations. The foundation for customised solutions is the Schaerer Coffee Link digital platform, API interfaces developed by Schaerer as well as extensive experience from the networking of almost 120,000 professional coffee machines in companies of all sizes worldwide.
Schaerer’s range of consultation and solutions for gaining transparency focuses on providing the data of networked coffee machines and visualising it on the Schaerer Coffee Link digital platform. This means top sellers, peak times or particularly high-performing locations can be identified just as precisely as current machine conditions or pending tasks. The transparency gained thanks to this continuous monitoring and evaluation process creates the basis for optimising existing processes, such as adjustments to opening hours or more efficient staff scheduling.
The consultation and solution expertise of the digital specialists at Schaerer is focused on finding measures for increasing efficiency and optimising costs in everyday operations. The emphasis is on solutions that automate recurring processes, thereby simplifying workflows, minimising downtimes, and reducing operational costs.
“This is how we pave the way for our customers to continue to develop their individual business models. Here there is equal weight on process optimisation in terms of cost and staff efficiency and on the end customer experience in terms of lifestyle, ease of use and benefits,” Simon says.
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